The assertive message format

The assertive message format

A. should be worded to suit your own style of communication.
B. may require you to repeat a part to ensure the other person's understanding.
C. may be delivered in mixed order of the elements.
D. can combine two or more elements in a single phrase.
E. All of these answers are correct.








Answer: E

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

A. powerful control.
B. conversation control.
C. distributional control.
D. decision control.
E. context control.








Answer: B

Some studies show that computer-mediated communication

Some studies show that computer-mediated communication

A. always ensures intimacy.
B. enhances verbal, emotional, and social intimacy in interpersonal relationships.
C. is harmful to sustaining intimacy.
D. results in one level of self-disclosure.
E. None of these answers are correct.









Answer: B

Social exchange theory suggests that we often seek out people who can give us

Social exchange theory suggests that we often seek out people who can give us

A. relational rewards rather than physical ones.
B. rewards greater than or equal to the costs we encounter in dealing with them.
C. more self-esteem.
D. both relational and physical things without demanding anything of us.
E. something in exchange for what we give them.









Answer: B

Relationships

Relationships

A. are constantly changing.
B. can be characterized by dialectical tensions.
C. are affected by culture.
D. typically progress from one stage to another.
E. All of these choices are true about relationships.









Answer: E

People who act in accordance with Gibb's category of equality communicate that

People who act in accordance with Gibb's category of equality communicate that

A. everyone is equal in every way.
B. while they may have greater talent in some areas, all have just as much worth as human beings.
C. all human beings are created with the capacity to be equal in all areas.
D. All of these answers are correct.
E. None of the above answers are correct.










Answer: B

Paraphrasing is valuable in responding to critics because

Paraphrasing is valuable in responding to critics because

A. the intensity of the attack is often reduced when a complaint is acknowledged.
B. the critic knows then that he/she is right.
C. important information can be learned.
D. All of these answers are correct.
E. a and c







Answer: E

One type of relational transgression is

One type of relational transgression is

A. unfaithfulness.
B. verbal hostility.
C. rage.
D. criticism in front of others.
E. All of these choices are types of relational transgressions.








Answer: E

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

A. paraphrasing.
B. emotional description.
C. perception checking.
D. high-level abstractions.
E. the assertive message format.








Answer: E

Of the following, what is not a category of relational transgressions?

Of the following, what is not a category of relational transgressions?

A. open vs. private
B. deliberate vs. unintentional
C. minor vs. significant
D. social vs. relational
E. one-time vs. incremental







Answer: A

Intention statements can communicate

Intention statements can communicate

A. where you stand on an issue.
B. requests of others.
C. descriptions of how you plan to act in the future.
D. a, b, and c above.
E. only interpretations of behavior.








Answer: D

Individuals in low-context cultures typically resolve conflict by

Individuals in low-context cultures typically resolve conflict by

A. avoidance.
B. indirect communication.
C. nonassertion.
D. All of these answers are correct.
E. None of these answers are correct.








Answer: E

In order to decide which conflict style you should use, you should consider

In order to decide which conflict style you should use, you should consider

A. the situation.
B. the other person.
C. your goals.
D. the relationship.
E. All of these answers are correct.







Answer: E

In order for a conflict to exist, two interdependent parties must perceive

In order for a conflict to exist, two interdependent parties must perceive

A. incompatible goals.
B. scarce resources.
C. interference from the other party in achieving their goals.
D. a, b, and c are correct.
E. both a and c are correct.








Answer: D

Gibb's categories provide a useful way for us to examine our

Gibb's categories provide a useful way for us to examine our

A. perceptual differences.
B. defensive and supportive behaviors.
C. manipulative behaviors.
D. self-concept.
E. patterns of self-disclosure.







Answer: B

Evaluative language is also described as

Evaluative language is also described as

A. "me" language.
B. "it" language.
C. "neutral" language.
D. "supportive" language.
E. "you" language.









Answer: E

Defensiveness is the process of protecting your

Defensiveness is the process of protecting your

A. interpretations.
B. sense data.
C. perceived self.
D. presenting self.
E. None of the above answers are correct.






Answer: D

Conflict rituals

Conflict rituals

A. most often involve avoidance by both of the participants in the conflict.
B. are always damaging.
C. are defined as ways partners use guilt and intimidation to fight dirty.
D. should be replaced with compromise.
E. become problems when they are seen as the only way to resolve problems.






Answer: E

Communication climates are a function of

Communication climates are a function of

A. the tasks people perform.
B. Gibb's functional theories.
C. individual personality characteristics.
D. the way people feel about one another.
E. time, place, and context.







Answer: D

Avoiding is sometimes an appropriate style to choose when

Avoiding is sometimes an appropriate style to choose when

A. the issue is temporary or minor.
B. speaking up might cause physical harm.
C. the relationship isn't worth the effort.
D. a and b are correct.
E. All of these answers are correct.







Answer: E